Get to Know Justheim: FAQs
At Justheim, we believe in making your shopping experience as seamless and enjoyable as possible. We understand that you might have questions about our products, services, or policies, and we're here to provide you with all the answers you need. This FAQ section is designed to address the most common inquiries from our valued customers, so you can spend less time searching and more time enjoying your beautifully decorated space. If you don't find the answer you're looking for, feel free to reach out to our friendly customer service team. Let's make your Justheim experience perfect!
What shipping methods are availbale?
At Justheim, we offer three convenient shipping options to ensure your order arrives just when you need it. Our Standard Shipping is free of charge and typically delivers your items within 3-5 weeks. For those who need their orders a bit sooner, we offer Express Shipping, which will have your items at your doorstep in 2-3 weeks. If you’re in a hurry and need your decor quickly, our Premium Shipping option guarantees delivery within 1 week. Choose the shipping method that best suits your needs during checkout, and let us take care of the rest!
How to order?
Placing an order with Justheim is simple and straightforward. First, browse our wide selection of decor items and choose the pieces that fit your style. Once you’ve found what you’re looking for, click the "Add to Cart" button. You can review your selected items by clicking on the shopping cart icon in the top right corner of the page. When you're ready to purchase, click "Checkout" and follow the prompts to enter your shipping information, select your preferred shipping method, and provide payment details. Once your order is confirmed, you’ll receive a confirmation email with your order details and tracking information. If you have any questions or need assistance during the ordering process, our customer service team is always here to help!
How long will it take to get my package?
The delivery time for your package from Justheim depends on the shipping method you choose at checkout. With Standard Shipping, your order will arrive within 3-5 weeks. If you opt for Express Shipping, you can expect your package in 2-3 weeks. For the fastest delivery, choose our Premium Shipping, which ensures your package will arrive within 1 week. Once your order is shipped, we’ll provide you with tracking information so you can monitor your package’s journey. Please note that delivery times may vary based on your location and external factors, but we always strive to get your items to you as quickly as possible.
Where are your products sent from?
Our products are sourced from carefully selected manufacturers renowned for their commitment to quality and craftsmanship. We work with trusted partners who share our dedication to delivering exceptional home decor items that meet our rigorous standards. By collaborating with skilled artisans and suppliers, we ensure that every piece we offer is crafted with care and precision, bringing you beautiful and durable products that elevate your space.
How to change or modify billing address?
Here's a paragraph version of the answer for how to change or modify the billing address on your Shopify store:
To change or modify your billing address on Justheim, simply log in to your account on our website. Once logged in, navigate to your account settings by clicking on your profile icon or account name at the top right corner of the page. From there, find the "Billing Address" section and click "Edit" to update your information. Be sure to save your changes to ensure your new billing address is recorded. If you need to update the billing address for an order that has already been placed, please contact our customer service team as soon as possible. We'll do our best to assist you, although changes may not be possible if the order has already been processed. Rest assured, our team is always here to help with any issues you might encounter.
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